Privacy Policy
Your privacy matters to us at NarrowSilentSearch
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
NarrowSilentSearch respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost importance and deploy suitable technical and organizational safeguards. This includes safe data storage, encrypted transmissions, and restricted access to personal information inside our company.
Secure Storage
Personal data is kept in secure systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information as it travels between your browser and our infrastructure.
Limited Access
Access is restricted to personnel who require the data to deliver services.
While robust security measures are in place, no method of transmission over the internet is entirely foolproof. We continually update our security practices to counter evolving threats.
Your Privacy Rights
You hold important rights concerning your personal data. In accordance with applicable laws, you may be entitled to access, amend, delete, or limit how your personal information is used.
To exercise these rights, reach out using the contact details at the policy's conclusion. We will reply within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and fulfill legal obligations. Retention durations vary by data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order details: three years after the last service interaction
- Payment transaction records: seven years for tax and accounting needs
- Website analytics data: twenty-six months for service improvement analyses
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You have the option to adjust cookie preferences in your browser settings. Note that turning off some cookies could impact how the site operates. For comprehensive details about how we handle cookies, please consult our Cookie Policy.
Third-Party Links
Our site might include connections to external sites or services. This privacy policy covers only NarrowSilentSearch and our site. We do not assume responsibility for the privacy practices of other sites.
We encourage you to examine the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal requirements. When substantial changes occur, we will adjust the "Last Updated" date at the top of this policy.
We invite you to periodically review this policy to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
NarrowSilentSearch Privacy Team
Floral Court, King's Road, London
London, United Kingdom SW3 5BA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.